The use of social media by companies to connect with their customers and drive brand awareness is commonplace among companies of all sizes. Using a site like Facebook and its numerous features allows small businesses to tap into a potentially large customer base. What many owners don’t know is that there are some hidden features that they could be using.
Here are four hidden features you can use.
- App Settings. This setting tab lets you view and manage all the apps you’ve installed to your profile. From your profile, click the grey arrow near your name at the top of the window, select Account Settings and Apps to view your apps. Clicking the X will delete the app, while Edit will allow you to edit the settings. This feature is good for managing your profile.
- Archive Facebook. There’s a hidden feature in the Account Settings page that allows you to download your wall posts, everything you’ve shared and your friend's email addresses. You can also download an enhanced archive which includes info like IP addresses. This feature is in the General tab in Account Settings and is underLanguage. If your company wants to backup its Facebook data, this is the way to do so.
- Customize Username. You can customize the username attached to your Facebook account, which in turn changes the URL of your profile to the username selected e.g., www.facebook.com/myprofile. This is useful for businesses as it allows them to have a unique username that they can use on their websites, newsletters and other communication to encourage visits. To change your username, click the grey arrow beside your name at the top of the Facebook window and select Account Settings. Under the General tab, select Edit beside Username. Be aware that at this time, Facebook only allows you to change your username once, so make sure you’re okay with the selection.
- Facebook email. Did you know that you can message Facebook users from any email account? All you have to do is enter firstname.lastname@example.org and anything you type will be sent to that user’s messaging tab (the speech bubble in the top left of the screen). This is a great feature that allows you to quickly and easily send a message to your friends without actually opening Facebook.