Methodology

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Whether you call on us to remedy an existing problem, or to explore new initiatives and considerations that may serve your business IT needs, System C.A.R.E Inc. will meet with you and invest the time needed to identify the right solutions and potential service options of interest.

We take the time to learn and understand your business requirements, specifically to determine the needs and best recommendations within your budget and business objectives. Should your business IT requirements warrant the interest to explore managed services, System C.A.R.E Inc. can engage a detailed assessment to identify the critical advantages and options we can provide to maintain and protect your IT systems, your business data and operations.

Our expertise in computer support, network services, IT consulting, and IT managed services is at work serving companies throughout Northeast and Central Ohio. We have extensive and specialized experience serving businesses in Medical, Legal, Financial, varied Professional Services, and Manufacturing.
Give us a call today!

ASSESSMENT / EVALUATION OF YOUR IT BUSINESS ENVIRONMENT

Assessment of your IT infrastructure includes all foundational as well as dynamic assets of your business’ technology to identify strengths and vulnerabilities.

This includes:
Computer Policies – Acceptable Use Policies (AUP) – Screen Savers
Network Security – Physical Security
Firewalls – Content Filtering
Remote Access – IM, VPNs
Data Protection, Storage
Vendor Management
Backups and Disaster Recovery
Prevention – Virus protection, Spy ware
Email – Spam filtering
Hardware integrity (check for pending failures)
System performance and trends
Overall network design and layout
Use polices and adherence to Acts and Guidelines
Documentation and Change Management

Through Commitment, Awareness, Responsiveness, and Excellence… we promise to…


  • Respond in 60 Minutes or Less:

    Our experienced qualified technicians who can fix your computer problem will respond immediately or return to you within sixty minutes or less. If we don’t respond in that one hour time period, we’ll pay you our hourly rate.

  • Execute Pronto Repair:

    Why wait all day for your computer to be repaired? Your computer IT network is important to you, so we offer prompt remote network IT support services. This network support service allows your computer network to be accessed remotely. If not, our technician will be at your service the same day.

  • Talk Like You Do:

    If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. You will not be made to feel uncomfortable by our team of IT support experts with unfamiliar technical jargon.

  • Assure 100% Unconditional Satisfaction:

    Expect total satisfaction with our products, our IT Consulting and all technology support services. We’ll go the extra mile to make sure you are 100% satisfied.

  • Never Surprise You With Bad News:

    Rest assured, your network and data will not be damaged in the process. We will let you know of any potential risks upon evaluation of your IT environment as part of our computer maintenance services. Any significant risks will be addressed with clear explanation as we obtain your authorization before we perform the work. You may choose to backup and secure your data first beforehand.

  • Complete All Projects According to Schedule AND Budget - Guaranteed:

    As your trusted company to perform network services, IT consulting or to complete a project, we won’t surprise you with unexpected charges as some incompetent or unethical technicians will. Of course, that’s just not right. You have our guarantee for each IT consulting project to be completed ON TIME and within BUDGET.

  • Provide A Guaranteed Accurate Invoice:

    We guarantee every bill to be detailed and accurate. You pre-approve all IT management services charges and we bill you accordingly. You’ll never be surprised.